Housing 21

Armour Hart Group completing internal redecoration works in Housing 21 retirement housing communal areas
  • Sector / Client: Housing 21

  • Contract: National Framework Agreement Cyclical Redecorations & Makeovers

  • Duration: May 2023 for 5 years

  • Spend: c. £1.5m / year

Overview

Housing 21 is a leading provider of Retirement Housing and Extra Care for older people, managing around 20,000 properties. Their guiding principles closely reflect our own aspirations:

  • Committed to providing a forward-thinking 21st century service.
  • Striving for continuous improvement and innovation.
  • Provide an excellent service for everyone we serve.

Now in the third year of the five-year framework term, we have consistently achieved a 94% resident satisfaction rate.

I want to thank you both for the great communication. It has been very comforting knowing what was happening and when.

Example Scope

External decorations and full internal refurbishments, including kitchen and bathroom replacements, associated building works, new flooring, and internal redecoration including wallpapering.

To support residents with respiratory sensitivities, we sourced and used completely VOC-free paint.

We successfully delivered fifteen projects to an exceptional standard, from December 2024 to February 2025.

Thanks to our professional and supportive onsite and office teams, the projects were completed to a high quality, and the Housing 21 residents were extremely pleased with the transformation of their communal areas.

Thank you all for delivering a smooth makeover. There are a few little areas that I know will need finishing, but I am so happy with what has been done to get ready for all my renewals!

I absolutely love the TV/media unit, as do the residents! It is such a great focus point to the lounge and with great storage the residents can store all their bits and pieces. The kitchen units and hair salon look wonderful! I wish I had taken more photos, I was pretty tired and completely forgot!

Interior Designer, Housing Association
Refurbished communal space following internal painting and wallpapering by Armour Hart Group for Housing 21
High-quality internal and external redecoration works delivered by Armour Hart Group at Housing 21 retirement housing

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