Who We Are

Social Value

Armour Hart Group team member supporting a local resident

Our Social Value

Doing the right thing, where it matters most

At Armour Hart Group, social value isn’t an add-on or a tickbox exercise. It’s part of how we work, how we treat people, and how we measure success. For over 30 years, we’ve delivered property maintenance and refurbishment services in people’s homes and communities. That brings a responsibility to look beyond the works themselves and make a positive difference where we can.

Our approach to social value is practical, thoughtful and focused on real outcomes for the people and places we serve. Download our Social Value Impact Report:

Download Impact Report

Armour Hart Group team member speaking with a resident at home

Putting People First

A people first approach

We work predominantly in residential environments, supporting communities that include older people, families, and individuals facing vulnerability or hardship. Our teams understand that good service is about more than completing works on time - it’s about respect, care and awareness of the wider impact of what we do.

Social value is embedded into our day-to-day delivery through:

Respectful, considerate working in occupied homes
Trained Resident Liaison Officers and site teams
Safeguarding awareness and clear escalation routes
Flexible communication tailored to residents’ needs

This approach helps us build trust, reduce disruption and identify opportunities to provide meaningful support beyond the contract scope.

Making a Difference

Supporting communities in practical ways

We focus our social value activity on areas where it can make a genuine difference. Rather than generic initiatives, we tailor our support to the needs of the communities we’re working in.

Examples of initiatives we have delivered include the following. These initiatives are delivered alongside our core services, with care taken to preserve dignity and privacy at all times.

Emergency support for residents experiencing financial hardship, including help with heating, food and essential household items.
Practical assistance for elderly or infirm residents, such as help with shopping or prescriptions
Welfare and hygiene packages for vulnerable individuals.
Furnishing and decorating homes for people moving out of crisis situations or temporary accommodation.
Provision of essential appliances to support safer, more affordable living.
Improvements to communal spaces to support wellbeing and reduce isolation.
Sponsorship of local youth and community activities.

Investing in People

Employment, skills and opportunity

We believe social value should create longer-term benefits, not just short-term fixes. Wherever possible, we support:

Local employment and use of local supply chains
Entry level opportunities and routes back into work
Onsite experience and skills development
Progression within our own directly employed workforce

By investing in people, we help strengthen local economies and build skills that last beyond the life of a single contract.

Armour Hart are an extremely active champion of our foundation, heavily involved in delivering above and beyond their social value commitments. It has been a pleasure managing this contract with a proactive and considerate contractor who really put the best interests of the client and our customers at the heart of their business.

Programme Manager, Regional Housing Association

Armour Hart Group team preparing a social value and property services tender

Our Approach

Measurable, transparent and accountable

We take a structured approach to social value, ensuring our commitments are realistic, measurable and reported clearly. Our social value performance is supported by:

Dedicated internal responsibility for coordination and delivery
Clear tracking of financial contributions and outcomes
Regular reporting as part of contract performance reviews
Case studies and impact summaries (fully anonymised)
Continuous review to ensure initiatives remain relevant and effective

This transparency allows our clients to see the real impact being delivered and gives communities confidence that commitments are being honoured.

Armour Hart Group team celebrating recognition for social value

Looking Ahead

Our commitment

We’re proud of the role we play in maintaining and improving homes, and we’re equally proud of the relationships we build along the way. Whether it’s supporting someone through a difficult period, improving a shared space, or helping a resident feel safer and more settled in their home, our social value work reflects our wider values: integrity, respect and accountability.

In 2025, we were proud to win a client award for our Social Value programme, where we assisted 15 elderly care schemes across the South East. We will continue to invest time, resource and care into delivering social value that is meaningful, responsible and rooted in the communities we serve.